Contact Us

If you have questions about products, an order, shipping, returns, refunds, or another store-related matter, please contact Ivynime using the details below.

Store Information

Store Name
Ivynime

Ivynime is the store name used for this online retail store. For customer support, please use the contact details below.

Website
https://www.ivynime.com/

Email
hello@ivynime.com

Phone
+44 124-258-3945

Business / Contact Address
FLAT 1-5, 96 BATH ROAD, CHELTENHAM, GL53 7JX, United Kingdom

This is the published contact address and designated return address for authorized returns. It should not be assumed to be a warehouse or dispatch location. Before mailing any return, contact us and obtain authorization and instructions for your approved request.

Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM UK local time (GMT in winter and BST in summer)

How to Contact Us About an Order

For order-related questions, please include your order number and the email address used at checkout so we can locate your order.

We aim to respond to customer inquiries as soon as reasonably possible during our customer support hours. Response times may vary depending on inquiry volume and complexity.