Privacy policy
1. Overview
This Privacy Policy describes how personal information may be collected, used, and disclosed when you visit, interact with, or make a purchase through the Ivynime online store at https://www.ivynime.com/.
Ivynime is the store name used for this online retail store.
Our online store is powered by Shopify. We use customer information to operate the storefront, process and manage orders, arrange delivery, respond to customer-support requests, handle returns and refunds, protect the store, and meet legal obligations. Shopify and the service providers involved in a particular checkout, payment, or delivery may process information needed to provide those services. Technical information may also be processed to maintain website functionality and security. Analytics, advertising, or marketing technologies are involved only where the relevant feature or service is enabled. We handle personal information in accordance with applicable law, including any required notice, consent, or other legal basis for processing.
2. Personal Information We Collect
Depending on how you interact with the store, information you provide may include your name, billing address, shipping address, email address, phone number, order details, and communications with customer support.
Payment Information
Payment transactions are handled through the Shopify-powered checkout and the payment provider applicable to the payment method selected at checkout. The available payment options are displayed during checkout, and the provider involved may vary by payment method. The relevant provider may process payment and transaction information under its own privacy terms. This policy does not state that Ivynime stores complete payment-card details.
Automatically Collected Information
When you visit the website, Shopify and website features in use may process technical information such as your IP address, device and browser information, operating system, time zone, pages viewed, website interactions, and referral source. Cookies, log files, pixels, or similar technologies may be used to support essential store functions and, where enabled, analytics or advertising features. The information collected depends on the feature in use and any privacy choices that apply.
3. How Information May Be Used
Personal information may be used as needed to:
- Process and fulfill orders;
- Confirm purchases and provide order updates;
- Arrange shipping and delivery;
- Respond to customer service requests;
- Manage return and refund requests;
- Detect or investigate suspected fraud, security issues, or misuse;
- Operate, maintain, and improve the website; and
- Meet applicable legal or recordkeeping obligations.
We use personal information for marketing, analytics, or advertising only where the relevant activity is enabled and permitted by applicable law. If you receive marketing emails from us, you can stop receiving them by following the unsubscribe instructions in the message or by contacting hello@ivynime.com. We will honor applicable consent requirements and privacy choices.
4. Cookies and Similar Technologies
Cookies and similar technologies support essential store functions, including cart and checkout operation. Where an analytics or advertising service is enabled, cookies or similar technologies may also be used to measure website activity or advertising interactions. The information processed depends on the feature or service in use and any privacy choices that apply.
You can manage some cookies through your browser settings. Browser controls may not replace any consent or opt-out mechanism required by applicable law, and disabling cookies may affect website functionality.
5. Sharing of Personal Information
We share personal information only as needed to operate the store, complete transactions, provide requested services, or meet legal obligations. The main categories of recipients are:
Shopify — to provide the online storefront and checkout platform and support store operations.
Payment Providers — the provider associated with the payment method you select at checkout receives information needed to authorize, process, or manage the transaction.
Shipping or Delivery Providers — order, recipient, address, and delivery information may be shared as needed to dispatch and deliver an order.
Other Service Providers — customer-support, security, analytics, marketing, or advertising providers receive information only where the relevant service is used. If an analytics or advertising feature is enabled, the relevant provider may receive online identifiers, IP address, device and browser information, pages viewed, website events or interactions, or information about interactions with advertisements. The categories of information shared depend on the service and feature involved.
Service providers may process information under their own privacy terms. We may also disclose information when reasonably necessary to comply with applicable law, legal process, or a valid government request, or to protect rights, safety, and the security of the store.
Whether a particular activity constitutes a legally defined sale, sharing of personal information, or targeted advertising depends on the activity and applicable law. Where applicable law gives you a related privacy right, you may submit a request using the contact method in Section 7.
6. International Processing
Shopify and other service providers involved in operating the store may process personal information in countries other than the country where you live. Where personal information is transferred internationally, the transfer and any safeguards applied are subject to applicable data protection law. The providers involved may change as store functions and services change.
7. Privacy Requests and Rights
Depending on your location, the personal information involved, and applicable law, you may have rights to request access to, correction of, or deletion of personal information, and to object to or restrict certain processing. Where applicable, you may also have rights concerning marketing, targeted advertising, or the sale or sharing of personal information. Eligibility, response periods, exceptions, and the steps required to exercise these rights depend on the law that applies and the circumstances of the processing. This summary does not replace any additional notice, consent, or privacy-choice process required by law.
To submit a privacy request, email hello@ivynime.com and describe the request, including whether it concerns access, correction, deletion, marketing, targeted advertising, or sharing of personal information. We may ask for information reasonably necessary to verify and respond to the request. We will handle requests in accordance with applicable law, including any requirements concerning verification, response periods, consent withdrawal, or opt-out rights. If applicable law requires a specific notice or privacy-choice mechanism, that requirement applies in addition to the contact method described here.
8. Data Retention and Security
Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including order fulfillment, customer support, business records, fraud prevention, and legal obligations. For example, order and transaction records may be retained for fulfillment, accounting, tax, fraud-prevention, dispute-handling, and legal purposes; customer-support communications may be retained to resolve inquiries and maintain relevant records; and technical or security logs may be retained as needed to maintain website security and investigate misuse. The retention period depends on the type of information, the purpose for which it is used, operational needs, and applicable legal requirements. When information is no longer reasonably required, we delete or de-identify it where appropriate, subject to any lawful need to retain it.
We seek to limit access to personal information to those who need it for relevant store operations and to use reasonable safeguards appropriate to the information and processing involved. No method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Children's Privacy
We do not knowingly collect personal information from children in circumstances where doing so would violate applicable law. The website is not intended to encourage children to provide personal information. If you believe a child has provided personal information through the website, contact us so we can review the matter and take any steps required by applicable law.
10. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in store operations, services, or legal requirements. Updates will be posted on this page with a revised Last Updated date.
11. Contact Information
For questions or privacy requests, contact Ivynime using the details below:
Website: https://www.ivynime.com/
Email: hello@ivynime.com
Phone: +44 124-258-3945
Business / Contact Address:
FLAT 1-5, 96 BATH ROAD, CHELTENHAM, GL53 7JX, United Kingdom
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM UK local time (GMT in winter and BST in summer)
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