Shipping policy
1. Shipping Destination
The United States is Ivynime's primary sales destination. This policy applies to orders delivered within the United States.
2. Order Cut-Off Time
Our order cut-off time is 6:00 PM UK local time (GMT in winter and BST in summer). The cut-off time determines the applicable processing schedule; it does not guarantee that an order will be dispatched on the same day it is placed.
Orders placed after 6:00 PM UK local time (GMT in winter and BST in summer), or on a day that is not a processing business day, enter the processing schedule on the next processing business day. Processing business days are Monday through Friday. An order placed exactly at 6:00 PM is not guaranteed to enter that day’s processing schedule and may be handled on the next processing business day. Public holidays and circumstances outside our control may affect the schedule.
3. Order Processing Time
Order handling time is 1–3 business days before dispatch. For this policy, business days are Monday through Friday. The 1–3 business-day handling estimate applies according to the processing schedule described in Section 2. It is separate from transit time and does not guarantee dispatch on the first day an order enters the schedule.
After dispatch, a shipping confirmation email may be sent for the order. Tracking information may be included when available.
4. Estimated Transit and Total Delivery Time
For orders shipped within the United States, estimated transit time is 6–9 business days after the carrier takes possession of the shipment. For this estimate, business days are counted Monday through Friday. This business-day calculation describes how the estimated transit window is measured; it does not mean carriers attempt delivery only Monday through Friday. Actual delivery days may vary by carrier and destination, and delivery on a particular calendar day is not guaranteed.
The combined estimate for the two stages is 7–12 business days: 1–3 business days for order handling, followed by a further 6–9 business days in transit after carrier acceptance. The 7–12 business-day estimate is counted from when the order enters the applicable processing schedule, not automatically from the moment the order is placed. Orders placed after the 6:00 PM UK local-time cut-off (GMT in winter and BST in summer), or on a non-processing day, enter the processing schedule on the next processing business day. Weekends, public holidays, carrier operations, and other circumstances may affect the actual delivery date. These timeframes are estimates, not guarantees.
5. Shipping Costs
Standard shipping is free for orders delivered anywhere within the United States. Any shipping charge applicable to a destination or order, if offered in the future, will be shown at checkout before payment is completed.
6. Shipping Origin and Fulfillment
Orders are reviewed and processed by Ivynime in accordance with the order details and these policies. The business/contact address shown on our Contact Us page should not be assumed to be a warehouse or dispatch facility.
7. Tracking Information
After dispatch, a shipping confirmation email may be sent for the order. Tracking information may be provided when available. If tracking is provided, carrier systems may take time to display movement after dispatch. Availability and update timing can vary, and we do not guarantee a particular tracking update interval.
8. Shipping Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error, contact us as soon as possible at hello@ivynime.com. We cannot guarantee that an address change can be made after an order has entered processing, and an address generally cannot be changed by us after dispatch.
9. Delays, Missing, or Lost Packages
Delivery may be delayed by carrier operations, weather, public holidays, incorrect shipping information, or other circumstances outside our control. If your order appears delayed or has not arrived within a reasonable period after the estimated delivery window, contact us at hello@ivynime.com with your order number so we can review the available information.
If a shipment is confirmed lost or another delivery issue is established, we will review the circumstances and discuss an appropriate resolution in accordance with applicable law and our published policies. A replacement or refund is not promised before the case has been reviewed.
10. Contact Information
Store Name: Ivynime
Email: hello@ivynime.com
Phone: +44 124-258-3945
Business / Contact Address:
FLAT 1-5, 96 BATH ROAD, CHELTENHAM, GL53 7JX, United Kingdom
Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM UK local time (GMT in winter and BST in summer)
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