Terms of service

1. Overview

This website is operated under the store name Ivynime. Throughout the site, the terms “we,” “us,” and “our” refer to the operator of the Ivynime online store.

The online store is powered by Shopify, which provides the e-commerce platform used to offer products and services. The published business/contact address is FLAT 1-5, 96 BATH ROAD, CHELTENHAM, GL53 7JX, United Kingdom; this is also the designated return address for authorized returns and should not be assumed to be a warehouse or dispatch location.

Please read these Terms of Service carefully before using the website or placing an order. These terms apply subject to any mandatory rights you may have under applicable law. Nothing in these terms is intended to exclude or limit a right that cannot lawfully be excluded or limited.

2. Online Store Terms

By using the website, you confirm that you are legally able to use the site and enter into a purchase transaction under the laws applicable to you, and that information you provide is accurate and complete.

You agree not to use the website, products, or services for an unlawful or unauthorized purpose, or in a way that interferes with the website or the rights of others.

3. General Conditions

We may refuse or restrict service where reasonably necessary for legitimate reasons, including suspected fraud, abuse, unauthorized activity, or violation of these terms, subject to applicable law.

Payment Security

Payment transactions are handled through the checkout service and payment processor applicable to the payment method selected. The applicable provider's terms and privacy practices may also apply to the transaction.

Intellectual Property and Website Materials

Website materials may include text, images, graphics, logos, product descriptions, and design elements. You may not copy, reproduce, distribute, or commercially use website materials without permission from the relevant rights holder, except where permitted by law. Rights in individual materials may belong to Ivynime or other rights holders.

4. Accuracy of Information

We make reasonable efforts to present product information, pricing, descriptions, and other website content accurately. However, errors or omissions may occur, and we do not guarantee that all information will always be complete, current, or error-free.

We may correct errors, update information, or change website content when necessary. Any change to an order already accepted will be handled in accordance with applicable law and the circumstances of the order.

5. Products and Pricing

Product availability, descriptions, images, and prices may change. We make reasonable efforts to display product colors and images clearly, but the appearance of colors may vary depending on your device and settings.

Subject to applicable law, we may limit quantities, decline orders where there is a valid reason, correct pricing or listing errors, and update product availability. If a material issue affects an order, we will handle it in accordance with applicable law and communicate with the customer as appropriate.

6. Orders and Billing

When placing an order, you agree to provide accurate and complete order information. We may review orders and may refuse, cancel, or limit an order where reasonably necessary, including for suspected fraud or unauthorized transactions, incorrect billing or shipping information, product availability issues, or material pricing or information errors, subject to applicable law.

If you wish to request cancellation of an order, contact us as soon as possible at hello@ivynime.com and provide your order number. We will review the request based on the order's current status and applicable law. Do not assume an order has been cancelled unless we confirm it, except where applicable law provides otherwise. If the order has already been dispatched, contact us about return options under our Return & Refund Policy after delivery. Any cancellation, return, or refund is subject to applicable mandatory legal rights. Payment processing alone does not create an unconditional promise of a full refund in every circumstance.

7. Shipping and Delivery

Shipping destinations, processing time, estimated transit time, shipping costs, and delivery-related information are described in our Shipping Policy. Delivery estimates are not guarantees. Delays may occur due to carrier operations, weather, public holidays, inaccurate address details, or other circumstances outside our reasonable control.

8. Processing of Data and Third-Party Services

We use Shopify to provide the online store platform. Other third-party services, such as payment processors, delivery providers, analytics tools, or advertising services, may be involved where those services are actually enabled or needed for a transaction or feature. The providers involved may have their own terms and privacy policies. Please review our Privacy Policy for further information.

9. Prohibited Uses

You may not use this website for unlawful purposes, to violate intellectual property rights, to upload malicious code or harmful content, to interfere with website security or operation, or to attempt unauthorized access to systems or data.

We may take reasonable steps to restrict access where there is a suspected violation of these conditions, subject to applicable law.

10. Disclaimer of Warranties

We aim to provide useful product information and a functioning online store, but we do not guarantee uninterrupted website operation or that the website will always be free from errors. To the extent permitted by law, the website and its information are provided subject to these limitations.

Nothing in this section affects any mandatory consumer guarantees, statutory rights, or other protections that cannot lawfully be excluded.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Ivynime is not liable for indirect or consequential loss arising from use of the website or services where such liability may lawfully be limited. This provision does not exclude or limit liability that cannot lawfully be excluded or limited, including any non-excludable consumer rights.

12. Applicable Law and Disputes

These Terms and any dispute arising from your use of the website or a purchase are subject to the laws that apply to the relevant transaction, including any mandatory consumer-protection laws that apply to you. Any dispute will be handled by a court or other dispute-resolution body that has jurisdiction under the applicable legal rules. Nothing in these Terms is intended to deprive a consumer of mandatory protections or of the right to bring a claim before a court or other body where applicable law permits or requires it. No term in this section excludes or restricts any right that cannot lawfully be excluded or restricted.

13. Changes to These Terms

We may update these Terms of Service from time to time. Changes will be posted on this page with a revised Last Updated date. Where applicable law requires specific notice or consent for a change, we will follow those requirements. Continued use of the website does not override any mandatory legal rights.

14. Contact Information

For questions about these Terms of Service, contact Ivynime:
Website: https://www.ivynime.com/
Email: hello@ivynime.com
Phone: +44 124-258-3945
Business / Contact Address:
FLAT 1-5, 96 BATH ROAD, CHELTENHAM, GL53 7JX, United Kingdom

Customer Support Hours
Monday–Friday, 9:00 AM–6:00 PM UK local time (GMT in winter and BST in summer)